 |
Categories |
 |
|
|
|
 |
Bestsellers |
|
|
|
|
|
Affiliate Program |
|
|
|
|
|
Secured By |
|
|
|
Search Tags |
 |
|
|
|
|
Dispatch times
All items ordered and payment confirmed before 4pm Monday to Friday are
dispatched ,when possible, same day. Items ordered outside of these times are dispatched at the next earliest opportunity. We hold large stocks and dispatch 99.9% of all products within the quoted
time span. However, on occasion, certain products may be out of stock - On these rare occasions the ordered product/s will be obtained from our suppliers and delivered within 28 days. This ,of course, may not applicable to item(s) on preorder.
Product availability / stock shortages
1) If all item/s selected within your order are out of stock and/or can not be obtained within 28 days due to the item no longer being in production or available from other sources you will be notified by e-mail and your order will be cancelled unless the item(s) is on preorder.
2) If a �SOLD OUT� sign is in place next to the ordered product your order will be automatically cancelled.
3) If your order comprises multiple items and an item/s is/are out of stock the total order value will be amended to account for the missing item/s. If we can not deliver the remainder of your order within 28 days you will be notified by e-mail. This may not apply if the item(s) is a preorder item. If a paid delivery charge has been selected this will still be applicable. MrConsoles makes no guarantee nor promise to supply any given item(s) at any stated price(s) nor that any listed item(s) is/are available for purchase at that given time.
Standard UK Delivery (Royal Mail 24, �40.00 Insurance)
This form
of delivery requires a signature upon receipt. Delivery is normally the next
working day but please allow 15 working days before contacting us.
UK Next Day Delivery (Next Day, �500.00 Insurance )
This form of delivery is insured against loss or damage up to �500.00 in value. A signature is required for delivery and the item is fully trackable. Delivery should be the next working day before 5.30pm.
UK Next Day Courier (Parcelforce 24 Hour, �150.00 Insurance )
This option is only available for packages of 1kg and upwards. This form of delivery is insured against loss or damage up to �150.00 in value. A signature is
required for delivery and the item is fully trackable. Dispatch is the next working day before 5.00pm.
Please Note: Shipping method is selected and paid for by the customer so any lost or damaged goods can only be refunded to the maximum insurance allowance for that shipping method or value of goods, which ever is the lesser amount.
MrConsoles make no guarantee nor promise of delivery agent stated delivery times due to these being outside of MrConsoles control or influence
Europe Delivery (International Recorded Post )
Delivery is normally
within 5 working days but please allow 30 working days from day of dispatch before contacting us. A signature is required upon delivery. Items are trackable until they leave the UK and then details may be available upon your national Postal Carriers website.
Rest of World (International Recorded Post )
Delivery is normally
within 7 working days but please allow 30 working days from day of dispatch before contacting us. A signature is required upon delivery. Items are trackable until they leave the UK and then details may be available upon your national Postal Carriers website.
Orders made with an invalid e-mail address will be cancelled. Orders made with a credit / debit card that are not registered to the invoice address will be cancelled. Orders we feel to be suspicious will be cancelled. Fraudulent orders are always reported to the Police. Should we receive a chargeback from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police.
The above measures are to protect ourselves and our customers against the high levels of internet fraud.
Overseas Orders
We do not ship any goods to Albania, Bosnia, Croatia, Egypt, Indonesia, Iran, Iraq, Malaysia, Nigeria, Pakistan,
Russia, Serbia, The Philippines or Yugoslavia.
NOTE : Any Packages returned
without an assigned RMA number clearly marked on the outside of the delivery
package will be refused delivery and MrConsoles is not responsible for their return. In the rare event a package is accepted, all items within are forfeited at the owners expense. Please see the RMA section to obtain the
correct RMA for your package.
Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Parcel Force. Should a product arrive damaged please
contact us immediately via a support ticket at our online helpdesk. Please
submit an RMA request to commence these actions.
After 24 hours, from time and date of delivery to given delivery address, all orders will be deemed accepted as in full & in working condition by
you.
Undelivered / Lost Goods
If after 15 working days (UK) or 30 working days (Overseas) from the date your order was dispatched (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery they will have been returned to the postal sorting office / depot where they are stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please refer to the section further down this page. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered. You will be required to make a legal declaration before any such lost item claim can or will be processed. In the case of any shipping disputes the decision by your chosen shipping is full, final and you accept as legally binding.
Correct shipping addresses are the responsibility of the purchaser and
MrConsoles does not accept any responsibility for orders shipped to incorrect or
incomplete addresses. If an address specified by the customer for delivery to
MrConsoles is not the registered card holders address then any items are shipped
at your risk and MrConsoles will not be responsible for any claims of non
delivery. No replacements for lost orders will be dispatched until their loss is confirmed via your chosen delivery agents nor until 31 working days from day of original
dispatch.
PreOrdered or Expected in Stock Items
All preordered and expected in stock dates are given as the best estimate based on information provided to us by our suppliers.
Any order which contains an item on preorder will delay the shipping of the
whole said order until the preorder item arrives into stock. The definition of
what constitutes or determines a preorder item is solely the decision of
MrConsoles All dates are subject to change without warning and are NOT to be taken as any guarantee or promised delivery or shipping date. All preordered items are shipped solely on a first come first served basis. If you are unable to accept that the date may change to a later date after ordering then DO NOT under any circumstances make a preorder.
Faulty Goods
If in the unlikely event you receive a faulty product or the product develops a fault within 28 days of your order date, please return it for either a refund or replacement (stock permitting). Refunds are issued within 28 working days from the date the goods are returned. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less any cost of shipping incurred by ourselves. Replacements are dispatched within 28 working days. Please enclose your order number, your address & your reason for returning the goods. If after the good/s being tested by ourselves they are found to be fully functional they will be returned to you and a charge will be levied of not more than �50.00 to you. Faulty goods must also be returned in the same aesthetical condition that they were supplied. If any returned good/s are aesthetically damaged they will be returned to you and a charge will be levied of not more than �50.00. Please note any replacement items are sent at your risk and are NOT subject to any replacement / refund in the event they are lost in delivery or arrive damaged in
transit. Please
submit an RMA request to commence these actions.
Unwanted Goods
For items ordered within the EEC Under the Distance Selling Regulation 2000 you, the consumer, have the right to cancel your order within 7 working days. The 7 working days begins from the date you receive your order. To be entitled to cancel the order the item must be un-used, unopened, untouched and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense and risk. The cost of any loss of product / component of a product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves. Refunds are issued by the same medium as the original payment within 28 days from the date the goods are received by MrConsoles. Please enclose your order number, your address , your reason for returning the goods and ensure you obtain an RMA number. For items ordered outside of the EEC there are no refunds on correctly supplied working items. Please be aware we do NOT operate any try before you buy policy.
Please submit an RMA request to commence these actions. Items which contain audio or video recordings or computer software which are unsealed by the consumer or goods which by means of their nature cannot be returned (e.g.
personalized goods) or are likely to deteriorate or expire rapidly are exempt from any such returns or cancellations.
Incorrectly Ordered Goods
Goods incorrectly ordered by a customer cannot be returned for either store credit or refund once opened or used. Please be 100% certain you are buying the correct item before purchase and that it is fully compatible with your own equipment.
Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting). Please enclose your order number, your address and the goods actually required when
submitting an RMA request. Goods must be returned in the same condition that they were supplied. If any good/s are returned damaged they will be returned to you at your cost. After 24 hours, from receipt, all orders will be deemed accepted as full , complete & correct by you.
Good/s returned to us by Royal Mail or Courier
If after a period of time good/s are returned to us by Royal Mail as either undelivered, uncollected, unknown address, refused or for any other similar reason they will be stored by us for a maximum of 3 months. For each completed week that passes a storage cost of �3.00 will apply. Once the storage cost exceeds the value paid for the goods or after 3 months have elapsed (whichever is sooner) the good/s will be disposed of. If within this 3 month period or before the storage cost has
equalled the value of the goods you wish for the order to be resent all fees must first be paid. Any items or orders which are reshipped are sent at your risk and are NOT subject to any replacement / refund in the event they are lost in delivery or arrive damaged in
transit. Original orders postage and/or delivery costs must be repaid
in full and is ONLY accepted in a UK Sterling (GB Pounds) payment of cash only.
Warranty & Returns
All products carry a 28 day return to base warranty should an item you have purchased develop a fault please enter an RMA
request stating the original order number, the date purchased and a description of the item and the fault. You will receive a prompt response outlining the remainder of the returns process that is applicable. All return delivery charges and risks are the end customers responsibility.
All items must be return in full with all parts, packaging and the original
receipt of purchase. Our warranty does not apply to faults caused by accident, unauthorised (or attempted) disassembly or repair of items, neglect or misuse, incorrect installation, damage by / or upon install,
installation of third party software nor changing or attempted changing of devices supplied firmware or bios . All warranties are for the original purchaser ONLY. All returned items will be fully tested and if it is believed the fault is not covered by our warranty then they will be returned to you at your cost and a charge of not more than �50.00 will be levied towards you. Should you not reclaim your item within 3 months then the item(s) will be
disposed of at your cost and no refunds, compensation or replacement will apply.
Customs & Importation Charges
It is possible if you are importing an item into your country that there may be
import taxes or custom charges applicable to your order. These fees are the sole
responsibility of you the customer and MrConsoles is not responsible or liable
in any way for any charges or import restrictions that may apply or incur.
MrConsoles ships all orders with the necessary correct customs documentation
where applicable and will not and does not offer any support or assistance in
possible attempts to circumvent legitimate taxes or charges that your customs service
may impose.
Items sent back without prior contact and authorization without RMA
Any Packages returned without an assigned RMA number clearly marked on the
outside of the delivery package will be refused delivery and MrConsoles is not responsible for their return. In the rare event a package is accepted, all items within are forfeited at the owners expense. Please see the RMA
section to obtain the correct RMA for your package.
RMA Procedure
An RMA number and authorisation for a return of ANY nature can be
obtained thru your own account order history. Please login into your account and
view the relevant order in the order history and select the return an item
option. You will then be redirected to an online form which you must complete to
gain authority for your return. After the RMA number is issued automatically
please wait for necessary authorisation and instructions for your return. No
items are accept other than by the following of this procedure. All returned
packages must be clearly marked on the outside of the package with the correct
allocated RMA number.
Refund Policy
Refunds will be given at the discretion of the Company Management if not covered by the terms above. Refunds can only be given via the same means as payment received unless otherwise agreed
Gift Voucher & Discount Codes
ANy gift voucher or discount codes must be applied at the time fo the checkout through the appropriate checkout options. MrConsoles reserves the right to withdraw , modify or not accept any such discount /voucher code at any time. No discount codes or voucher codes can be applied retrospectively to any completed order. Should any return occur from an order purchased in full or part with any discount or gift voucher code then the full value of any discount applied to the order will be deducted from the value of the return item and no new code(s) will be issued as replacement.
If you have any questions regarding our Warranty, or any other matter, please do not hesitate in
submitting a support ticket thru our online help desk system.
Product Images & Descriptions
We endeavour to keep all images as a true representation of the goods supplied but in some cases it is necessary for a product to get a true representation of its use it may have to be shown with additional items or parts. Please refer to the product description to get a true representation of the goods supplied, if the description is not clear or you are unsure of exactly what is supplied with your purchase then please contact us via the online helpdesk for clarification.
|
|
|
 |
|
|
| 0 items |
|
|
|
|
Login |
|
|
|
|
|
|
|
Newsletter |
|
|
|
Currencies |
|
|
|
Information |
|
|
|
Follow US |
|
|
|
